ERP was initially designed as a business optimization tool, aimed at improving efficiencies from your sourcing- all the way through to you customer service processes, essentially helping you source, stock, sell and service better. ERP as we know it today, still supports the business optimisation function but has become much more than that. It has almost become a non-negotiable these days as many businesses can’t manage without it.
It is important to understand the ways in which the right technology can actually help your business. Your ERP system, when used to its full potential, can assist you in taking control of your business’ operational processes. Here are a few of the key processes that needs to run smoothly and accurately:
Having the right ERP solution in place can ensure that you source the right product at the best price, and in a timely manner. This is key in managing your entire supply chain process.
Inventory and stock control is a critical part of any business. With the right ERP solution, you can better manage your stock levels through detailed reporting that can help you predict and forecast correctly as well as identify products that perform well, spot those that don’t perform and it will highlight products that are more in demand during certain times of the year and vice versa.
Selling profitably means everything has to happen more efficiently. This includes quicker follow ups on quotes, being able to do quotes, having visibility of a detailed sales analysis enabling the business to measure revenues by product, line or branch, forecast, target incentives, implementing competitive prices and much more. This can keep you in the forefront of you market and one step ahead of you competitors.
Selling to a customer once is good but having repeat customers is great. Providing an innovative and excellent service and support, is crucial to continue attracting repeat customers.
Your ERP should be able to provide data such as customer profiles, purchasing history and product data. Greater choice, better communications and a faster response will help to secure the sale, satisfy the customer, establish a long-term customer relationship strategy and enhance your reputation.
Ultimately, having the right ERP in place is essential and having the right ERP supplier even more so. All of the modules within our system have been developed specifically for the distributive trade and will be able to support you in those business critical tasks such as sourcing, stocking, selling and servicing.
Contact us to discuss a tailored ERP solution for your business.