Often the response to change is to implement systems and processes that help facilitate the transition. This exercise usually leads to multiple siloed systems that hinder operational efficiency across the board.
If your retail business struggles with this challenge, consider a single integrated system that ticks more than just one box and streamlines the process chain to accommodate changes. With an integrated system that does it all, businesses can avoid operational inefficiencies and focus on scaling their business.
Ideally, retail businesses should focus on the essential: happy customers tied with more sales. If you feel like your business and staff are struggling with the change that comes with an adverse economic climate, competition and the likes, it might be time to upgrade your systems to a reliable business solution that will give you and your staff more freedom to focus on what matters the most.
Multiple systems can be counter-intuitive to achieving your goals. Consider the following premise: your staff spend most of their day focused on a single system for stock take. There is another system for customer care, a separate solution for payroll, another one for accounting, and so on. This one-sided approach is not just time-consuming, but it may seriously hinder your business from reaching its financial and operational goals.
In the current South African financial climate, retail businesses must focus on driving sales through smarter, more dynamic, and personalised experiences for customers. A single, integrated system can provide invaluable data while assisting with multiple tasks such as inventory management, sales, payroll and HR.
The benefits of merging various business processes into one efficient system are tenfold, especially for staff productivity levels. In retail, productivity is measured by sales numbers achieved in a specific period. Thanks to an integrated system, your business can have real-time visibility of all its business operations and increase its productivity.
Not only does an integrated system allow you to keep an eye on productivity, but it also enables business leaders to mitigate any red flags before they affect cash flow.
Another benefit is the data that gets extrapolated from sales. By looking objectively at this data, business leaders and staff can learn how to serve customers better, retain the existing customer base, and tap into potential audiences that can lead to new revenue streams.
If you are anxious about the impact of a changing retail environment on your business or in a desperate need of a management system overhaul, Kerridge Commercial Systems has a variety of retail solutions to fit your business needs.