Mincron customer Putnam Pipe prepares to convert to SmartDistributor ERP solution

Putnam, a Mincron customer since 2010, has locations in Hopkinton and Taunton, Mass. President David Putnam credits the combination of his team’s experience and long-term dedication to customer service for the company’s three decades of successful operations.

Putnam’s father, Elliot Putnam, founded the company after a multi-decade career in the water and sewer utility industries. His goals were to build a business based on the principals of integrity, service and fair competition that would offer competitive pricing, product knowledge and outstanding service.

David Putnam came on board in 1986, focusing on municipal and contractor sales. He continually grew his knowledge of the business and when his father retired in 2003, David succeeded to the position of President. In addition to extensive employee knowledge and strong relationships, Putnam has capitalized on the use of the most modern technology available. After upgrading to Mincron Release 12.1, Putnam decided to take the next step and convert to SmartDistributor, as well as become a subscriber of Mincron’s new SmartCubes frequent update program, to stay current with the latest technology available.

“Mincron has provided the perfect platform to allow our business to operate seamlessly on a daily basis and grow into the future,” said Putnam. “They understand distribution, know where we are headed, and provide unparalleled support for all functions of our business. Software is their primary product, but their people really make the difference.”

Putnam users will participate in a four-hour training session with Mincron staff. The transition is a fairly simple one, with most of it centered on the differences users will experience in navigation. SmartDistributor is a complete distribution management system for customers ranging from multi-national corporations to single-location, locally owned businesses. It is tailored to meet our customers’ specific needs and easily adapt as your business grows and changes. SmartDistributor basically serves as a wholesaler’s command center, giving you the tools needed to most effectively manage, monitor and analyze all aspects of your business. Those capabilities maximize efficiency and productivity — and ultimately profitability. It is a Windows-based solution with easy point-and-click navigation and workbench-like design for users, and has an Executive Dashboard that provides immediate accessibility to critical, real-time state-of-your-business data for key management.

Mincron’s highly experienced team thrives on developing new, more efficient methods for distributor perform routine tasks. These innovations give our customers new avenues for economic growth and competitive strategies for your company’s future. Our staff operates with a “Service First” philosophy toward customers that begins in the initial planning stages and continues throughout our partnership. Customers are not just a number at Mincron. When you need support, 24/7/365, you’ll be dialing our Houston headquarters, and will speak with someone who knows you and your business. Their response time to your issue can be measured in minutes or hours — not days or weeks.

We also listen. Much of our new product development is done as the result of customer roundtables or special requests. That’s why we’re proud to say that Mincron is Distributor Driven, by Design.