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Electronic proof of delivery app for improved customer service

Providing a good trading experience is vital to your success. Especially with your product deliveries, which customers expect to work efficiently and without fuss. That’s why we’ve created ePOD, an electronic proof of delivery app for mobile devices to help you manage your entire customer delivery cycle with seamless efficiency.

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How can ePOD help your business?

 

Deliver the right goods
at the right time

Optimal delivery
visibility

Proof of delivery
that fits

We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality.

Jenna Kyriakides, Financial Manager at Manny’s Timber and Hardware

Deliver the right goods at the right time

Deliver the right goods at the right time

Delivering the right goods at the right time is key to ensuring repeat business and excellent customer service. And ensuring accuracy and efficiencies is essential in keeping up with customer expectations and positioning you at the forefront of a competitive marketplace. ePOD gives you all the tools to offer customers a joined-up and professional service.

  • Electronic POD signatures instantly store on your ERP system, allowing fast query resolution.
  • Drivers gain access to flexible features that allow them to manage unforeseen events as they occur.
  • Load ePOD onto a smartphone or a rugged HHD - you choose the device that best suits your requirements.
Full delivery oversight in real-time

Full delivery oversight in real-time

Everything about your delivery management cycle is visible and digitally recorded, and it’s simple and easy for staff to interact with the app. Branches and drivers can synchronise and optimise their tasks in real-time, helping drive countless efficiencies across your delivery service, while providing customers with reassurance and excellent customer service.

  • Send notifications from your ERP system to advise customers they’re next in the delivery sequence.
  • Drivers scan the delivery ticket, then record the recipient’s name and signature before emailing the POD.
  • Shortages and damaged goods are recorded with notes and images for instant review by branch staff.
Proof of delivery that fits around you

Proof of delivery that fits around you

Every company is different, so drivers have the flexibility to use ePOD how they wish. For example, drivers can load a route & vehicle manifests from your ERP system on to the app. Or, they can scan deliveries as they load and create the manifest on-the-fly. Either way, ePOD allows you to take the technology to the job rather than the other way around.

  • Empower drivers to manage deliveries on-the-fly with an interface that adjusts to their skills & experience.
  • Restrict less experienced drivers to record simple narratives against the delivery for the office to follow up.
  • Experienced drivers can inform branch staff of any issues found in real-time for prompt and efficient resolution.

Key features:

 

Check and confirm driver deliveries

Access delivery manifests on the move

Inform branch staff of any issues

See drivers' live position on maps

 

Record voice, take notes or photographs

Capture recipient names & signatures

Integrate details with your ERP system

Offer a seamless customer experience

Integrates with

K8
 Enterprise

Perfect for medium to large enterprises, K8 is a sophisticated cloud-based ERP and business management solution that delivers a complete digital strategy for profitable growth.

Key features:

  • Streamlined sales process
  • Easily analyse your finances
  • Make rebate management simple
  • Automated invoice processing
  • Optimised warehouse management
Learn more about K8
IQ Retail logo
 SME

Our cloud-based ERP solution empowers small to medium enterprises across South Africa to manage all aspects of their business efficiently. And it's quick to learn for a fast return on investment.

Key features:

  • Fast & intuitive processing
  • Improved sales & purchasing
  • Time-saving stock management
  • Powerful reporting & analytics
Learn more about IQ Retail

We are very happy with the choice we made regarding KCS as we now have one supplier with the necessary skills and knowledge for both our retail stores and our payroll and that’s not very common. We look forward to a long-standing relationship far into the future.

Roelof Coertse, Financial Director at Pet Masters

Want to learn what we can do for your business?

Get in contact today